Vendor Performance Review Template
Published on: January 31, 2025
Summary
General Information
Vendor Name: ___________________________
Product/Service: ________________________
Evaluator Name: ________________________
Review Period: _________________________
Date of Review: ________________________
Evaluation Criteria
1. Service Delivery
Criterion | Score (1-10) | Notes |
Timeliness of service delivery | ||
Adherence to agreed SLAs | ||
Accuracy of deliverables | ||
Consistency in meeting deadlines | ||
Proactive issue resolution |
2. Product/Service Performance
Criterion | Score (1-10) | Notes |
System uptime and reliability | ||
Features functioning as advertised | ||
Scalability to meet evolving needs | ||
User satisfaction | ||
Performance during peak usage |
3. Support and Communication
Criterion | Score (1-10) | Notes |
Responsiveness to inquiries | ||
Availability of support channels | ||
Quality of technical support | ||
Transparency in communications | ||
Regular updates on system changes |
4. Compliance and Security
Criterion | Score (1-10) | Notes |
Adherence to compliance requirements | ||
Data security measures in place | ||
Timeliness of security updates | ||
Handling of compliance audits | ||
Transparency in data handling |
5. Value for Money
Criterion | Score (1-10) | Notes |
Overall cost-effectiveness | ||
Alignment with ROI expectations | ||
Flexibility in pricing or licensing | ||
Savings achieved through vendor | ||
Overall satisfaction with value |
Performance Summary
Category | Average Score (1-10) | Key Strengths | Areas for Improvement |
Service Delivery | |||
Product/Service Performance | |||
Support and Communication | |||
Compliance and Security | |||
Value for Money |
Overall Assessment
Overall Score (Average): ________________
Recommendation:
Action Plan
Key Issues to Address:
Next Steps:
Follow-Up Date: _________________________
Notes for Use
Customize criteria to reflect specific organizational or contractual priorities.
Collaborate with relevant teams to gather feedback for a holistic assessment.
Use this review to inform contract renewals, renegotiations, or vendor transitions.
This template ensures a structured and consistent approach to evaluating vendor performance, driving accountability and fostering long-term partnerships.
